Today KLAS released its highly anticipated Implementation Leadership 2020 research study, citing Engage and Navin Haffty as distinct market leaders in MEDITECH Expanse implementation. The in-depth study, a summarization of market surveys of actual clients, looked at quality of staff, strategic expertise, and overall satisfaction, among other factors. Engage and Navin Haffty clients reported high overall satisfaction, strong strategic and technical expertise, broad experience, ability to provide answers to a wide range of questions, and good interaction with personnel (IT and clinical). Both firms also scored very well in the categories of loyalty, operations, services, relationship and value.
Navin Haffty was cited for being capable of handling large MEDITECH implementations, and the sharing of valuable best practices and industry knowledge. Consultants are described as team players with broad skill sets, and effective communications skills. Clients say the Navin Haffty consultants were excellent and fit well with their organization, with some indicating they chose Navin Haffty due to its experience with MEDITECH Expanse.
“Navin Haffty and Engage are clearly leading the market for Expanse implementation leadership. Combined, we have successfully brought LIVE more organizations on Expanse than all other MEDITECH certified consulting firms. We harness the power of the lessons learned from each of these implementations, providing all our Expanse clients with the benefits of this collective experience and knowledge. It is obvious through the results of this KLAS report that this formula is successful,” said John Haffty, president of Navin Haffty.
Clients say Engage resources are very experienced with the MEDITECH software, some with the added benefit of having clinical experience. They also report Engage resources keep to their timelines, even when issues arise, and are capable of resolving problems. In May of this year Engage was also highlighted by KLAS as a top performing firm for Go-LIVE Support. In that report, Engage was also acknowledged as a top-rated firm in communication and executive involvement.
“The feedback collected from Engage and Navin Haffty clients by KLAS reinforces our mutual commitment to continually focusing on our client’s success. Each of our firms brings nearly 20 years of MEDITECH implementation experience and proven methodologies to every one of our engagements. However, our main goal is to be a trusted partner for our clients, focused on their success,” says Fred Galusha, chief executive officer of Engage.
Known for their MEDITECH expertise, Navin Haffty and Engage were recently acquired by parent company Tegria to provide a comprehensive, complete set of services offering for MEDITECH customers.
Navin Haffty and Engage are identified in this report as clear and distinct market leaders over the other MEDITECH certified firms mentioned.
The KLAS Implementation Leadership report is available on the KLAS website. Any provider organization that participates in KLAS’ surveys receives access to the report at no charge.
Engage and Navin Haffty extend thanks to the clients who took the time to provide feedback about our services to KLAS.