With our entry into Canada, this newsletter will begin covering topics that are specific to the unique interests of this market. These will begin in the next few months but if there are any topics that our Canadian readers would like us to cover, please email me directly. We are in the process of building out our knowledge of those aspects of the MEDITECH software that have been customized for Canadian clinical and business requirements and are pleased that we continue to add new Canadian clients each month. If you have Canadian peers who would benefit from receiving our monthly newsletter, please feel free to forward and ask them to subscribe on our website.
John Haffty, President
Navin, Haffty & Associates
We were recently asked to give an overview of MEDITECH’s position in the EHR marketplace. Here are our thoughts:
As noted in a May 30 post on the MEDITECH website, “…Building on a successful 2017, which saw MEDITECH sign 92 organizations for Expanse, 2018 is showing no signs of slowing down. Over the past several months, MEDITECH has signed a number of new and current customers to move into the future with MEDITECH Expanse, and take healthcare innovation as well as quality to a new level…”
Our observations of the market concur with this assessment.
David Wittig has joined NHA’s business development team and will lead expansion efforts in Canada. David is a recognized results-oriented professional and a respected leader with more than 25 years of experience in the healthcare information technology industry. His experience has been gained through progressive roles in account management, business development, project management, and management consulting, working with healthcare organizations throughout Canada.
According to David LaFontaine, senior vice president, “David was our top choice for this newly created role due to his impressive background in healthcare IT, his strong customer focus, and his innate ability to develop effective relationships throughout all levels of healthcare organizations. He is a proven leader with exceptional project leadership skills, as exhibited during his deployment of MEDITECH Expanse/6.x technology in several multi-facility and territory-wide implementations over the last eight years.”
Prior to joining NHA, David served as principal/director of business development at LikeMinds Consulting where he worked with provincial and federal government funding agencies, provincial/territory leadership, and regional health authorities to enhance the delivery of healthcare. He supported and led multiple Canadian clients through vendor management from project inception, to Go-LIVE and into operations. Previous to LikeMinds, David held leadership roles at Philips Healthcare, Agfa Healthcare, Sudbury Regional Hospital, General Electric Medical and a prominent Canadian-based healthcare IT consulting firm.
In June 2015, KLAS issued a special report entitled “Implementation Potholes 2015 – How to Smooth Out the Ride.” In our July 2015 newsletter, we highlighted key aspects of this report, which today remain quite relevant. Here is an excerpt from that newsletter:
If you are planning to move to 6.1, you may find KLAS’ newly released special study of interest. “Implementation Potholes 2015: How to Smooth Out the Ride” covers best practices for implementations of major EHR vendors and identifies frequent major issues.
In our opinion, the issues raised during this study reflect challenges that MEDITECH’s READY implementation methodology was designed to address. The KLAS study reinforces the tenets of the READY model and validates the importance of experienced assistance with large and complex projects. Below is an excerpt from the KLAS study. Please note selected commentaries may not represent the whole of provider sentiment related to this product or service. Visit KLASresearch.com for a complete view.
“Organizations may be reluctant to leverage a third-party implementation firm, but data shows that these firms are often the key for consistent implementation success. Providers who have a firm play a significant role in their implementation rate their overall satisfaction with their core EMR vendor five points higher (on average) than those who don’t utilize a third-party firm. These firms are often involved in providing key leadership, tools and methodology, and a team of consultants. While third-party firms at times slow down implementations and increase overall costs, they increase the likelihood of seamless and successful go-lives.”
During the study, KLAS evaluated the thirteen consulting companies in the industry that provide project management and full implementation services. Navin, Haffty & Associates (NHA) was evaluated on the basis of six READY implementations and was one of four firms (out of all thirteen) with the highest level of client satisfaction.
“Providers looking for a firm that can play a large role in implementing MEDITECH look to Dell Services, Impact Advisors, NHA, and Xerox for help. Among these firms, NHA is doing the most large-enterprise implementation leadership projects. NHA has grown noticeably over the years and is 100% dedicated to MEDITECH work.”
Since this article was published three years ago, MEDITECH has certified about a dozen other firms. As you can see from this article in 2015, there have been some changes in those companies providing these services. Further, while some companies have built experience and references, other certified companies have gone through transitions. You might consider company longevity and stability in this market as one criteria for selecting a consulting partner. NHA continues to be the largest MEDITECH consulting company with significantly higher KLAS rankings and higher KLAS Konfidence levels than any other MEDITECH consulting company.
The following excerpt from MEDITECH’s website provides a fascinating glimpse at how the Ministry of Health in Botswana is utilizing MEDITECH:
The Ministry of Health in Botswana seeks to provide healthcare to all Botswana within a five kilometre radius. Over 60% of Botswana access healthcare at extremely remote and rural health posts, with little to no connectivity or electricity supply. Still, healthcare providers are proactively using MEDITECH to maintain longitudinal health records for every citizen.
If you are interested in more information, go to this link.
Last month, MEDITECH held its annual Nursing and Home Care Forum. As always, there were many outstanding keynote and educational sessions. For those unable to attend or make it to every session, here is a link to MEDITECH’s event recap and library of sessions.
Thank you to MEDITECH for a great program and allowing us to participate.
We would like to share recent commentary collected by KLAS from CIOs at organizations where we are providing services:
“Navin Haffty were unfailingly excellent. They were proactive in terms of identifying issues and allowing us to go through our implementation. They provided good information in terms of what we needed to do and when we needed to do it. Navin Haffty is hard driving, and that is what we needed from them. They did not hold back from keeping our EMR vendor accountable. They took their obligations very seriously. Our project with Navin Haffty finished on time and within budget.” – CIO
“NHA’s knowledge of MEDITECH is the firm’s strongest suit. The firm is very good at navigating MEDITECH’s politics or technical resources. We call the firm when we are trying to figure out how MEDITECH approaches something. NHA really understands the vendor’s organization and development. NHA is essentially an extension of MEDITECH because NHA understands the trends and products.” – CIO
Please note selected commentaries may not represent the whole of provider sentiment related to this product or service. For a complete view, visit KLASresearch.com.
We are pleased to share a recent testimonial from one of our clients that recently went LIVE with MEDITECH 6.15 with our assistance:
“I would like to thank the NHA team for all you did to make our MEDITECH 6.1 Go-LIVE a success. You provided outstanding support and expertise and we appreciate the dedication you have shown to our staff and facility. We look forward to continuing to work with you as the partnership continues.”
Deborah L. Herzberg, RN, MS, FACHE, CEO
Tri Valley Health System
Upcoming MEDITECH webinars (all times listed in EDT):
MEDITECH Expanse Revenue Cycle: Every Claim Has a Story
August 9, 11:00 AM | 60 min.
Learn how MEDITECH’s end-to-end integration can help you to minimize lost charges, reduce claim rejections, and improve employee productivity.
The Key to Quality Oncology Management
August 15, 11:00 AM | 60 min.
Integrated oncology tools in the EHR are essential to address the complex coordination needs of cancer patients. MEDITECH’s Expanse Oncology Management desktop solution enables oncologists to deliver targeted, patient-centered care that stretches across the continuum with oncology-specific tools and direct access to their patient’s complete EHR.
Gain Mobility with MEDITECH’s Expanse Point-of-Care Solution
August 21, 11:00 AM | 30 min.
Learn how MEDITECH Expanse Web Point-of-Care (POC) software offers flexibility to the care providers’ workflow. Attendees will learn how these components help nurses, LPNs, aides, therapists and other clinicians and how POC complements the mobile capabilities of MEDITECH’s Patient Care and Patient Safety solution.
Population Health: Supporting the Challenges of Today and the Opportunities of Tomorrow
August 23, 11:00 AM | 30 min.
As the healthcare paradigm shifts from volume to value, see how MEDITECH can facilitate new roles, processes, and strategies to help you deliver proactive care at an affordable price.
Mastering the Physician Mindset with MEDITECH Expanse
August 28, 11:00 AM | 60 min.
See how MEDITECH Expanse offers physicians the modern, personalized workflows they deserve, through mobile web-based navigation.
If you are interested in consulting, consider joining us. NHA continues to need excellent MEDITECH specialists and for the fifth year in a row, we have been named to the Top 100 “Best Places to Work” by Modern Healthcare magazine.
We are currently looking for those with MEDITECH Expanse/6.1 implementation experience, with a special interest in clinical leads/project managers, and specialists in the Ambulatory and Revenue Cycle Group (RCG) applications.
Please note that at this time we are only able to consider those able to travel up to 80% of the time (also employees from MEDITECH and our clients cannot be considered).
If you are interested in exploring new positions at other organizations, visit the client job board section of our website. This is a free service of NHA to the MEDITECH community. Currently, there are many postings from MEDITECH organizations. If you or a colleague are interested, check out what’s open.
If you would like to include your organization’s listing on the NHA website, please email Katie Kelly at firstname.lastname@example.org. Please note that as this is a courtesy to the MEDITECH community, we will not accept postings from recruiting companies.