As I reflect on where we are over a year after our acquisition by Tegria, I believe we have realized our goals of continuing to do right by our clients and staff throughout our transition.
We trust you are still experiencing the same personal touch, responsiveness and quality you have come to expect. Our engagement executives are tasked with ensuring we are meeting (or exceeding) your expectations and serving as your trusted consulting partner. Many of you have enjoyed relationships with our engagement executives that go back over ten years. We realize you may have been concerned about leadership team turnover as a result of the acquisition. We are pleased to report over the course of these past 16 months all members of our leadership team (including engagement executives, talent managers and business development staff) remain in place and accessible. In reviewing our annual turnover for 2021, we continue to experience the lowest metrics in the MEDITECH consulting world. Out of our entire workforce, we have seen only twelve departures, with most being retirements and no one leaving for competitive employment.
Under Tegria, we are pleased to offer you a greater range of services. Our new menu of technical solutions include EHR cloud hosting (ten organizations have taken advantage of this offering so far this year), cloud-based disaster recovery services, infrastructure planning and support services. We have information systems and revenue cycle talent and solutions that can provide solutions to virtually every need your organization may have. We are especially excited to report organizations running Athenahealth that wish to migrate to MEDITECH Expanse Ambulatory can transfer to us the outsourcing of physician billing. Further, if you are concerned about working down accounts receivable from a third-party ambulatory EMR, we can also provide that service.
Finally, not only is our leadership team still in place, but so am I. While I continue to transfer select responsibilities to this amazing leadership team, you will still find me here in 2022. Wishing you a healthful and joyous holiday season.
John Haffty, President
As we look towards 2022, we’re most interested in continuing to serve you and meet your needs. Please take a few minutes to answer three (3) brief questions about how we can best provide relevant content to you in the future. As part of Tegria, Navin Haffty is able to provide a broader range of services based on bold ideas and breakthroughs in care, technology, revenue management, and operations. We look forward to making you aware of these in the coming months. Thank you!
The 2022 MUSE Executive Institute is taking place January 9-11 in Newport Beach, CA, featuring presentations from leading MEDITECH hospital CIOs. This year’s agenda focuses attention on cybersecurity, among the most pressing challenge of our time. In addition, there will be a roundtable discussion with two of MEDITECH’s executives. This small venue focus provides for the opportunity for information systems leaders to network and share ideas and solutions.
It is not too late to register. Under the Hosted Hospital Executive registration the conference fee is waived and your travel costs will be reimbursed.
If you are interested in meeting with Navin Haffty leadership team members Rob Hoehne or Arryn Waterman at the event, email us at firstname.lastname@example.org.
We recently learned one of our multi-facility clients had not used the Dictionary Management Desktop (DMD) when implementing MEDITECH due to the phased approach they employed. (Unfortunately, this client did not utilize Navin Haffty during the implementation.) We discovered we would need to refile every dictionary entry in MEDITECH in the DMD, a daunting task to say the least! With multiple unique hospitals, there were hundreds of thousands of dictionary entries to be refiled.
A scripting tool could be used to ease the sting of this task, although this client does not own one. Fortunately, our staff has experience with the open-source scripting tool AUTOHOTKEY. We taught the client’s team how to create their own scripts and assisted in developing scripts for the different module dictionaries. Once we got rolling with the scripting of the refile, the impact was immediately obvious. The use of AUTOHOTKEY made it many times faster to refile, saving time and the mental and physical exhaustion of completing the task manually. Using this tool, it took only one month to complete the refile.
For more information on how AUTOHOTKEY could help you, reach out to us at email@example.com.
The following question was recently posted on the MUSE Open Forum discussion board.
We have BCA in our budget to purchase. Please share with me your:
Here is what we have learned at Navin Haffty/Engage through our work with the organizations implementing this powerful tool.
You can find more information from your MEDITECH sales representative and from the various case studies on www.meditech.com. If you would like more information on Navin Haffty/Engage’s BCA services, contact us at firstname.lastname@example.org.
We recently assisted an organization with developing its business case for migrating from a non-MEDITECH EHR to MEDITECH Expanse. To assist, we collected qualitative and quantitative data from our many Expanse implementations, in addition to industry published data. If your organization has realized additional benefits, please forward to John Haffty and we will share them in future issues.
Top Expanse Benefits According to Our Clients
Industry published metrics from hospitals LIVE with Expanse for at least one year:
Interior Health Selects Navin Haffty for Community Wide Scheduling Implementation
British Columbia-based Interior Health has selected Navin Haffty/Tegria to assist with the implementation of MEDITECH’s Community Wide Scheduling (CWS) module across several sites in its Primary Care Network and Kelowna General Hospital for the rehab department. These sites will migrate from an Excel, Outlook and paper-based scheduling system to CWS. The project involves a standardized process across all sites to ensure the integrity and quality of the build, implementation, and training of end users.
A Chat with Steven Wilson of Tegria Canada
Our parent company, Tegria, officially launched in Canada this past spring under the leadership of Canadian CEO and Managing Director Steven Wilson. In a recent interview, Steve shares his reflections on this past year and looks ahead to 2022.
What were some of Tegria Canada’s key accomplishments in 2021?
In our first year operating as Tegria Canada, we achieved many foundational goals: establishing our Toronto office, building our Canadian workforce, and upholding our service to the MEDITECH community in Canada. We continue to extend the Navin Haffty value of fostering strong client relationships by maintaining open communication and facilitating opportunities for growth. This has given us a deeper understanding of our clients’ needs and strengthened our ability to provide solutions. As an added accomplishment, we are proud to extend Tegria’s values by supporting and donating to the following organizations: International Rescue Committee (IRC), Doctors Without Borders, and The 519.
Looking ahead, what are Tegria Canada’s goals for 2022?
We look forward to continuing to grow the capacity and expertise of our Canadian team, providing jobs that will be kept in country. As a component of this growth, we will provide internship and learning opportunities for those considering entering the healthcare and IT field, specifically for individuals who may face barriers as members of marginalized communities.
We are proud to be working closely with many organizations across British Columbia and Ontario. As we look ahead, we invite other provinces into engaging discussion on EHR evolution and the unique needs of their regions.
We want to strengthen our engagement with our clients and community through meaningful touchpoints. Please take a moment to share your key thoughts for the year ahead by completing a quick survey here.
Genomics Showcase for Canadian Healthcare Organizations
January 20, 1:00 PM (Eastern) | 60 min.
Join Dr. Marsha Fearing, MEDITECH Canadian Physician Consultant and Harvard-trained medical geneticist, for a look at how Expanse Genomics will interact with and complement your MEDITECH EHR, how MEDITECH’s innovative approach to genetic medicine can support every clinical discipline within your organization, and how you can begin to prepare for the future.
This session is intended for Canadian healthcare organizations.
Navin Haffty of Canada is Hiring
Navin Haffty continues to expand our commitment to MEDITECH’s Canadian clients. We are pleased to have recently added new team members in Canada and plan to continue our initiative to grow our team here. Navin Haffty employs the most experienced MEDITECH consultants in North America and is looking to complement our team with Canadian-based resources.
MEDITECH Expanse clinical leads or subject matter experts for Canada: Navin Haffty is looking for strong clinical resources with proven implementation experience with MEDITECH Expanse. Are you a clinician able to communicate effectively, with expert application knowledge, who enjoys leading projects in a fast paced and energetic team environment?
Navin Haffty is also actively seeking experienced MEDITECH Expanse project managers for Canada. If you have strong project management skills in healthcare and have worked with the MEDITECH platform, we want to talk to you!
Are you ready to join the team at Navin Haffty? Contact us at email@example.com.
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We are pleased to share the following KLAS comments from our clients:
“No matter what I need, Navin Haffty is on top of it. If I need a last-minute consultant to help out a team member for just a few hours, Navin Haffty can get that person for me with a rather quick turnaround time. They are open to adding to our contract or doing whatever we need to do so that we have the resources we need. Navin Haffty was able to supply us with people to fill roles when things came up, and that exceeded my expectations of what they were contracted to do.”
“We have worked with the firm continuously for many years. We have a representative we have used many times, and that person is incredible. Our representative always comes through for us and makes sure the job gets done right. We have the firm working on consulting engagements, reports, and individual department support. We use the firm for special projects and staff augmentation. We have tried some other consulting companies along the way, but this firm always bids competitively, and that is why we have been able to continue with them.”
“Engage is wonderful. They help us think of the little details that we might have forgotten or overlooked. Engage makes sure that we stay on schedule, and they buck up and help any time we are falling behind. I can’t say anything bad about Engage. They have been extremely accessible and flexible. I would 100% recommend Engage.”
Congratulations to Onslow Memorial Hospital on its November 1 Go LIVE, migrating from MEDITECH 6.0 to Expanse in the acute and ambulatory environments. Based in coastal North Carolina, Onslow is a 162-bed facility with a medical staff of over 100 physicians and 25 specialty areas, serving over 50,000 patients annually. With numerous recognitions and awards over the years for quality of clinical care and service, Onslow is accredited by The Joint Commission and the American College of Surgeons’ Commission on Cancer. Navin Haffty was proud to support Onslow throughout the implementation, providing project management advisory services, subject matter expertise in clinical, revenue cycle and technical areas, physician training, and at-the-elbow Go-LIVE support.
2022 Home Care Symposium
March 21-25 (virtual)
Register for MEDITECH’s 2022 Home Care Symposium, taking place virtually March 21-25.
MEDITECH Webinars (all times listed in Eastern)
Expanse Patient Care
January 26, 2:00 PM | 30 min.
Get an inside look at the intuitive, workflow-driven tools nurses use during their shifts to coordinate care, monitor patient populations, and ensure quality outcomes.
Expanse Patient Connect
February 1, 11:00 AM | 30 min.
This 30-minute webinar introduces how Expanse Patient Connect, MEDITECH’s latest Cloud Platform service, automates convenient bidirectional communications between your healthcare organization and your patients to build a community of engaged, loyal consumers.
Business and Clinical Analytics
February 3, 11:00 AM | 60 min.
This webinar provides an in-depth look at how MEDITECH’s Business and Clinical Analytics (BCA) can help your organization increase efficiency, measure progress, and improve its clinical, financial, and operational performance.
MEDITECH Doctors’ Hours (all times listed in Eastern)
Louis Dandurand, MD (Emergency)
Tuesday, January 25 at 1 p.m. – Register
Bryan Bagdasian, MD, MMM (Acute)
Wednesday, February 16 at 11 a.m. – Register
Deborah Harrigan, MD (Ambulatory)
Tuesday, March 8 at 1 p.m. – Register
Navin Haffty/Engage is actively seeking individuals with strong implementation project management and consulting experience with MEDITECH Expanse. Demand is high for skills with billing, ambulatory, clinical materials management and laboratory. Those with proven implementation experience are encouraged to apply. We offer an outstanding compensation package and a workplace culture that values each of our employees. If you are interested in joining Navin Haffty/Engage to be #BetterTogether, please email us at firstname.lastname@example.org to set up a time to discuss opportunities.
Navin Haffty/Engage offers the client job board as a free service to the MEDITECH community.
Job Seekers: If you are interested in exploring positions at other organizations, visit the client job board section of our website often. Feel free to refer colleagues!
Recruiters: If you would like to include your organization’s listing on the client job board, please email the job description and candidate application instructions to Lauren Iacovelli. No recruiting firms, please.