KLAS Comments

Below are some comments taken from KLAS of what our customers have to say about working with Navin, Haffty & Associates. Click here to visit KLAS Research for more information

CIO
November 2018

NHA provided our physicians and IT staff with guidance during the implementation of our new ambulatory solution. The resources from NHA had deeper knowledge than our vendor’s resources could provide. They were very supportive, and they provided us with a sense of reality we didn’t have. NHA’s resources were also very good at helping our specialties make process changes that were necessary for success.

CIO
November 2018

We tried working with other consulting firms a number of years ago, and we discovered that none of them knew MEDITECH’s systems as well as NHA. They have become our go-to firm when we need help. We can rely on NHA to provide us with the people we need, and we are always happy with their work.

CMO
October 2018

Navin Haffty was our implementation partner, and it was absolutely helpful to have them for the amount of physician training that was necessary. I don’t know whether they brought in expertise that was beyond our native staff’s expertise, but the firm brought in resources that we couldn’t have found otherwise. They knew what they were doing. Working with Navin Haffty was absolutely necessary for us to get through the implementation.

CIO
June 2018

Navin Haffty were unfailingly excellent. They were proactive in terms of identifying issues and allowing us to go through our implementation. They provided good information in terms of what we needed to do and when we needed to do it. Navin Haffty is hard driving, and that is what we needed from them. They did not hold back from keeping our EMR vendor accountable. They took their obligations very seriously. Our project with Navin Haffty finished on time and within budget.

CIO
June 2018

NHA’s knowledge of MEDITECH is the firm’s strongest suit. The firm is very good at navigating MEDITECH’s politics or technical resources. We call the firm when we are trying to figure out how MEDITECH approaches something. NHA really understands the vendor’s organization and development. NHA is essentially an extension of MEDITECH because NHA understands the trends and products.

Executive
March 2018

With the help of Navin Haffty, we analyzed the reasons to switch to a different vendor and what it would mean for our organization. We did a lot of preplanning with them. We wanted to sell our board on the advantages of switching. We also wanted to be able to show how much cost would go into the transition. We are talking tens of millions of dollars and a lot of risk. Our position was to make the change, and Navin Haffty was instrumental in helping us work through that process, document it, and come up with estimates of costs and savings. Our board ultimately approved the switch.

Executive
March 2018

Navin Haffty exceeded expectations in our engagement. They gave me all the details I needed and a budget that we are using right now.

Executive
March 2018

Navin Haffty can really prepare organizations for the future. They brought a lot of information to the table. I would give them an A+.

CIO
March 2018

Navin Haffty has always exceeded our expectations because they go the extra mile. They never refer back to the original scope. If we send them on a money trail because we forgot about something, they never tell us they can’t do that because that isn’t in the scope. We try to be respectful of the scope, but we can’t think of everything. They exceed our expectations every time.

CIO
March 2018

Navin Haffty did a great job helping our organization prepare for the future. They make good recommendations, and they give examples of good and bad sites they have worked with. They are really responsive to specific questions and go out of their way to explain particular technology that is coming out. They really go out of their way to explain their recommendations and how those fit into an organization.

CIO
February 2018

Navin Haffty provided us with resources when we needed additional staff to help with our acute EMR upgrade. The resources were knowledgeable about our vendor’s applications, and that helped us during our decision-making and building process. We were able to avoid common pitfalls with their help.

CIO
February 2018

We were very impressed by our project lead from Navin Haffty. That individual managed our project’s timeline, tracked milestones, and kept other resources in line during our building and testing phases. The project lead shared best practices for certain functions and helped us avoid being charged additional fees when the project’s scope grew. That individual went above and beyond to make sure our project was successful.

CIO
February 2018

I don’t know how many other vendors out there have the experience that Navin Haffty does with staff augmentation. Navin Haffty does very well in that area.

CIO
February 2018

The people from Navin Haffty have broader experience and broader knowledge than our people. We have reached an understanding between our people and Navin Haffty’s people. Navin Haffty truly comes across as a partner. The people they put on-site have actively become part of our organization to the point that it feels as though they are employed here. Navin Haffty’s people really embrace the culture here, and though that was somewhat concerning at first, they fit right in. They have helped us meet timelines, and I am not sure we would have hit our timelines as strongly if we didn’t have Navin Haffty with us. Our relationship with Navin Haffty has been very beneficial thus far.

CIO
February 2018

Navin Haffty helped with project management. They were really willing to work with our budget to give us that service.

CIO
February 2018

The people from Navin Haffty have been great. They started as soon as the board approved the engagement. Navin Haffty’s people got on the ground, learned who we were, and helped us right away.

CIO
February 2018

I could not have asked for better people to augment our staff. Navin Haffty’s people were very eager to understand our culture and the way we function. We have had a lot of issues with software and hardware vendors. They always think they can handle our workflow and volume, but a lot of them can’t. We do a handful of things, but we do those few things a lot. Navin Haffty came in wanting to understand us, and they helped us set up our software to benefit us. The way Navin Haffty handled the engagement is key; most vendors we have worked with in the past haven’t been able to do what Navin Haffty did. Navin Haffty came in and figured out our workflow and how we function so that they set us up to succeed. They looked at what we needed to do and helped us manipulate the software accordingly.

CIO
February 2018

Navin Haffty hasn’t missed any of our expectations. They have helped us continue progressing so we can get things done and get things where they need to be. If our team was left on its own to learn our new software, we would be in a rough spot. The consultants we are working with have helped other sites with the same software, so they are able to show us how things work and how we can improve our workflow for our specific operations and culture. We would be going through a trial by fire if it weren’t for Navin Haffty.

CIO
February 2018

The project manager from Navin Haffty is on our weekly calls with our software vendor. That individual asks questions that help push things along and works on our behalf. I forget sometimes that the Navin Haffty people are contracted and aren’t actually part of our staff.

CIO
February 2018

I was very impressed by our consultant. The consultant was very up-front and honest with me, and that was refreshing. Nothing was sugar coated, and the consultant didn’t give us a sales pitch. That individual presented us with honest questions that made me think through things more. By the time the engagement was over, I asked the consultant to give me a proposal for Navin Haffty to come down and so an assessment. I wasn’t being told to do that, though. It was comforting to have a consultant that was just honestly sharing information and knowledge.

CIO
February 2018

Navin Haffty did a site assessment for us, and they gave us a very good, very complete report that informed our decision to stick with our current EMR vendor. They pointed out a lot of solutions that we might implement in order to reduce the number of third-party systems we have. That was very helpful.

CIO
February 2018

I have never seen another vendor as open to adjusting to the needs of our budget as Navin Haffty was. They truly wanted to help, and they knew what constraints they would have to operate under, and they were okay with that. They were willing to work with us.

CIO
February 2018

Navin Haffty did their assessment in a very short time because of time constraints. They jumped right into the project and were able to have a team come in and do the assessment. A couple of weeks later, we had the written report from the engagement.

CIO
January 2018

I have used Navin Haffty for years. I would continue to use them, and I would recommend them to anyone. Navin Haffty is outstanding. I have never had a consultant of theirs on-site who was not a first-class consultant.

CIO
January 2018

Navin Haffty is obviously more focused toward MEDITECH and has specific expertise with that software. That expertise has been helpful and relevant to our project.

CFO
December 2017

Working with Navin Haffty has been very good. They have a very competent crew here. They have really helped us navigate the waters with our implementation. They are very good at helping us facilitate getting the resources that we need from the vendor. So far, everything has been pretty good.

Director
December 2017

The Navin Haffty consultants have expertise in certain skill sets. I checked whether Navin Haffty had individuals to help support our upgrade, and they had several for us to choose from. The consultants flushed out more information than we had initially requested. That helped us better understand what we needed to address.

Executive
November 2017

NHA did a lot of report writing and report design for us. Their services were excellent in those areas.

Executive
November 2017

NHA had knowledgeable consultants. I don’t think we could have done our implementation without them. All of the consultants we worked with were knowledgeable in their area of expertise. Overall, our experience with NHA was good.

Executive
November 2017

We would absolutely hire NHA again. In fact, we already have plans to work with them again in the future. We are going to hire them to help us with our business and clinical analytics. We want them to help us create some dashboards.

Director
November 2017

Navin Haffty produces a monthly newsletter that is amazingly helpful for providers who have MEDITECH software. There is always something in those newsletters that turns out to be a very helpful kernel of information. We even find solutions to software issues in Navin Haffty’s monthly newsletters. I have always been impressed with Navin Haffty’s newsletters.

Executive
November 2017

Navin Haffty’s biggest strength is their very close relationship with MEDITECH. Navin Haffty is totally committed to MEDITECH because they know that they need MEDITECH to be successful. MEDITECH lets Navin Haffty know what they should expect down the road, and Navin Haffty is very good about sharing that information. The relationship between MEDITECH and Navin Haffty is definitely a win-win for Navin Haffty customers.

Executive
November 2017

The Navin Haffty resources assigned to our project were excellent. They worked closely with our IT staff, our physicians, and our physicians’ staffs to implement our new ambulatory solution. Navin Haffty’s resources interviewed the executive team and key staff members in person or via phone, and Navin Haffty helped clinics customize things in the new system so that the system could support clinics’ workflows and processes. Navin Haffty held weekly status meetings to discuss whether targets were being met or whether we were falling behind and to cover what needed to be done the upcoming week. We plan to continue engaging with Navin Haffty to implement the additional ambulatory modules we need.

Director
November 2017

Navin Haffty has very good MEDITECH-specific experience. They have a very long history with MEDITECH. In my opinion, Navin Haffty has the most expertise and experience with MEDITECH’s system.

Executive
November 2017

We have used Navin Haffty for MEDITECH projects and implementations. We brought them in when we implemented our scanning and archiving solution and our chart completion. We go with them whenever we have a specific MEDITECH functionality implementation. They know MEDITECH’s systems the best.

Director
November 2017

Navin Haffty’s customer service is pretty top-notch quality, and the customer service people are good about making themselves available to us. Some vendors get calls from providers but don’t want to do business with them; those vendors are tough to contact, and they won’t call providers back. We have never had that problem with Navin Haffty. Providers who engage with Navin Haffty can’t go wrong. I would be very surprised if providers were dissatisfied with Navin Haffty.

Executive
October 2017

Navin Haffty has good tools for keeping projects on track. They have great resources and great people. EMR implementations are stressful, and the last thing we need is a consulting firm that is stressed out and climbing on the ceiling with our staff when we are stressed out.

Executive
October 2017

We had several options for implementation support, but Navin Haffty was really up to date with the latest and greatest methodology. No one was really up-to-date with ambulatory. Still, Navin Haffty was right there holding our hand through the whole process.

Executive
October 2017

Navin, Haffty & Associates has done some high-level strategy work for us. Whenever we want to do something different with our MEDITECH systems, we have Navin, Haffty & Associates do an assessment and give us recommendations on which direction we should move in. The firm always provides valuable recommendations, and they lead us in the right directions.

Executive
September 2017

The project management from Navin, Haffty & Associates was a real key for us, and they also provided clinical and revenue cycle expertise. Their project management and leadership were outstanding. They provided some of the best project management expertise I have ever worked with. Our account executive was not here all the time, but the executive was very much engaged with what was going on and was involved specifically with any issues we were having with our EMR vendor at the time. If there were things that were falling behind schedule, Navin, Haffty & Associates was highly involved at all levels to help make sure that we were on budget and on time. I was very impressed with all levels of the organization because they made sure that we were successful.

Executive
September 2017

Navin, Haffty & Associates really did a good job with leadership. The implementation component that we had from them was the very best. The key players that we had here were at the top in their fields. They were great.

Executive
August 2017
Navin, Haffty & Associates is the premier provider of MEDITECH services. Their folks are knowledgeable and professional. They are able to tie together various MEDITECH modules into productive workflows. They know operations and technology well and are able to marry that knowledge with extensive product knowledge, which yields great results. We always get great value from them.

Executive
July 2017
I would say the biggest deal with Navin, Haffty & Associates is that we usually have our choice of resources. Navin, Haffty & Associates gives us three or four resources to pick from, so they don’t just give us what is available. Their bench is deep enough to give us several options, and we usually interview two or three of the resources and pick the one we think is the best fit for us. We have not been burned yet. I have no complaints about Navin, Haffty & Associates. They do everything that we ask for.

Executive
July 2017
Navin, Haffty & Associates does what they say they are going to do and when they say they are going to do it. They meet their timelines. In addition, they give us excellent details and excellent documentation.

Executive
July 2017
Navin, Haffty & Associates is flexible. There have been a couple of instances when we asked them to do something, and they told us that they had done those things at other places and had not been successful. Also, they tell us when they don’t want to do something for us because we would have to pay them to do something that we wouldn’t end up using. So honesty is a core thing with Navin, Haffty & Associates.

Executive
June 2017
For our implementation, we felt that Navin, Haffty & Associates really provided us with the very best resources. Every one of their individuals were in the top in their fields.

Executive
June 2017
We closed our project and closed our engagement with Navin, Haffty & Associates on time and on budget. We wrapped up a little bit earlier than they were scheduled to leave. From a leadership perspective, they really did a very good job guiding us through the implementation.

Executive
June 2017
We were on a legacy version of our system and needed to upgrade. We were probably utilizing only 10% of what that old system had to offer. We needed a serious upgrade and a dramatic culture transformation for our organization. We selected Navin, Haffty & Associates because of the breadth of resources that they could bring to bear for our project as well as for their experience with our system and its newer version.

Executive
June 2017
Navin Haffty’s staff has some pretty great strategic skills. For example, they helped us consider our surveillance needs for the product we are implementing. Even though the product is new, the Navin Haffty resources suggested that we put some surveillance in place, and they told us what we would want to do a year or two from now. They tell us about things that they have seen in the industry and how they think those things will impact us. So they have been very good at giving us ideas of what to look for down the road.

Executive
June 2017
We use Navin Haffty for consulting resources. They help us with our areas, our modules, and our workflows. There are a number of consultants that we get who are dedicated to HIM, or we get a consultant who is dedicated to pharmacy and a consultant who is dedicated to materials management. We have resources from our vendor as well, and we have a team of people from our organization working on these things too, but we find that the Navin Haffty consultants provide extra expertise. Their help has really been invaluable to us because the resources from our vendor are mostly very young, inexperienced, and very focused on their modules. All the modules are more integrated now, so we find that we really need consulting resources to provide the oversight. We need help and ideas. The Navin Haffty consultants can tell us what they have seen that works best in other places. They can show us three other hospitals that are doing something in a specific way. Navin Haffty has helped us by providing consultants, but they have also really kept us on task at the module level.

Executive
June 2017
I definitely hope that we can use Navin Haffty’s advisory services again in the future. Historically, our organization has used consulting services very little. My opinion is that many organizations use these services too often. I would like it if we could use Navin Haffty on occasion in the future. We want to be kind of in the middle of that range between using consulting services too much and not using them at all.

Executive
June 2017
So far, our experience with Navin Haffty has been good. We aren’t done with the project yet, so something could go wrong before the go-live. But as things stand now, I would say that the advisory services have been really useful to us. We are doing a lot of the work and programming, but we have done things the same way for so long and have so many workarounds that Navin Haffty has really been able to provide insight and talk to us about industry best practices for our processes. That has been really helpful.

Executive
June 2017
I would say we have had an appropriate level of executive involvement with Navin Haffty. To me, executive involvement means making sure that their executives are communicating with our executive team so that they are aware of what we are doing and able to resolve issues that need to be resolved. It also means they are providing foresight from their executive team’s perspective. It is also important that we are able to work with them to coordinate executive involvement between their executive team, our executive team, and the executive team of the vendor we are doing the implementation with. Navin Haffty has done all of those things.

Executive
June 2017
Navin Haffty hasn’t been charging for every little thing. If anything, they have been very flexible with the charges. For example, we have some people who really want some extra hand-holding, and even though we can’t afford to have more consultants on-site to do that, if someone is struggling and only needs an extra hour of help a week, Navin Haffty has given us access to that help through email. Some of their staff members are available to help us. Navin Haffty might charge us an hour here or there for that, but they have been really flexible in that regard.

Executive
June 2017
We evaluated a couple other consulting firms when we started this implementation project. When we talked to the consulting companies, we looked at their approaches. Navin Haffty has a little bit different approach. They use a triad approach, meaning there has to be a project manager on our side, on the vendor’s side, and on the consulting group’s side. The project managers work together. In reality, the best work comes from our Navin Haffty project manager. That project manager knows our installation and the right people. That individual can call in the resources we need. Our vendor does the same on their side and provides some leadership, but the bulk of the true project management is done by Navin Haffty.

Executive
May 2017
The Navin Haffty sales cycle is a very quality one. I felt good going through that process. I felt that they were going to take care of me. They also do regular check-ins. They are pretty solid.

Executive
May 2017
Navin Haffty has a depth of expertise on MEDITECH, and that expertise is strategic, both at a high level and in the weeds.

Executive
May 2017
Navin Haffty offers a lot of skill and expertise in the MEDITECH 6.x implementation. They have worked with a lot of the pilot sites for MEDITECH. So if we are to move in that direction, Navin Haffty will definitely be one of the firms at the top of my list as a strategic partner.

Manager Analyst
May 2017
I have nothing but good things to say about Navin, Haffty & Associates. Our relationship has been good, and we have had nothing but good outcomes. I would absolutely recommend Navin, Haffty & Associates.

Executive
May 2017
I am very satisfied with Navin Haffty. Once I get approved for additional resources on the clinical side, I will definitely be engaging Navin Haffty for these resources.

Executive
May 2017
I have met with Navin Haffty’s senior leadership. I have a very strong relationship with our account executive. I sometimes call this person to pick this person’s brain about a few ideas with what our people are doing in terms of anesthesia, meaningful use, the adoption of voice-recognition software, or things like that. I talk to our account executive about anything that has to do with the clinical aspect of things because this person is very knowledgeable in this area.

Executive
May 2017
Navin Haffty is a really good company to work with. They are very attentive. When we needed MEDITECH resources, in some cases they even agreed to put postings of this on their website to see whether there were people available for me to hire. Navin Haffty is very cooperative in that sense.

Manager/Analyst 
May 2017
I have no personal involvement with the Navin, Haffty & Associates executives, but our needs are being met. The resources clearly have the tools they need to get the work done. I have nothing but good things to say. Navin, Haffty & Associates is very responsive. Part of what we need from them is a skill that not a lot of people have. The resources are very good. We have had no issues with them at all.

Manager/Analyst 
May 2017
There are some skills we need to work in our EMR system, and our EMR vendor does not have the expertise within their own walls. There are only a handful of service firms that can help us; Navin, Haffty & Associates is one of them. They have enough knowledge in the clinical area that when we start explaining what we need, they know how to get it. They have been extremely responsive about sending emails back and forth on a daily basis to get things done. Their rates are very reasonable. We don’t feel like we are being gauged. They definitely don’t spend extra time doing things that aren’t necessary, so we have had a really good experience. We set up a structure where not everybody in our organization can reach out to Navin, Haffty & Associates, and they appreciate that. They would prefer that we approve and review their work. They have been good partners in that sense.

Director/Physician
April 2017
The team from Navin, Haffty & Associates worked out well for us. The team had a one individual coordinating the project. That person was easy to work with and easy to communicate with. I would consider using Navin, Haffty & Associates again.

Director/Physician
April 2017
Navin, Haffty & Associates helped us out with a project to help us reconcile how we are doing with some regulatory requirements. In order to do that, we had to build some reporting. They provided us with some subject matter experts for our systems, and they put together the things that we needed for the project. The data had to be in a certain format, and they performed the data manipulation to extract the information out of our systems.

Director/Physician
April 2017
Someone from our IT team suggested Navin, Haffty & Associates as a services firm that could help us with our project. I reached out to them to see whether our project was something they could do, and they confirmed it was. We got a quote, and the price was reasonable. What they were proposing was what we needed, and that is why I pulled the trigger. Navin, Haffty & Associates did all of the work remotely.

Director/Physician
April 2017
I asked our MEDITECH consultant for a reputable consultant for the scenario that we were wanting to do, and our MEDITECH consultant recommended Navin, Haffty & Associates (NHA). Our interviews with the account representative for NHA seemed really good, and the résumé for the NHA individual that was going to be on-site was very good. Thus, we were pleased right out of the gate with NHA. Everything that I have seen from our NHA consultant has been outstanding. The consultant has done a fantastic job, and if the opportunity presented itself for a future engagement, we wouldn’t hesitate to bring in the same consultant again.

Manager/Analyst 
April 2017
We found NHA to be really easy to work with. We have only worked with our one consultant and with our account manager, and we haven’t needed any other points of contact. Both of those individuals are really good at getting back to us and at adapting the contract to our needs. They are flexible and want to make sure that we are taken care of and that we are getting value out of the project.

Manager/Analyst 
April 2017
We have had a really good experience with our consultant from NHA. We have worked with this same consultant on multiple projects, so we already had an established relationship, and it was quick and easy for this person to pick up where we left off. This consultant knew our area and understood how we worked and what we wanted to do. This consultant had no problem at all adapting to our culture or our needs. We appreciate having a consultant who knows us and knows how we would like things to be done.

Executive
April 2017
Navin Haffty has a great document that spells out concerns. They gave it to me and my senior team and asked us to help them make a decision. It was a well-designed document, and I thought that was a strength.

Executive
April 2017
Navin Haffty’s depth of implementation experience is very unique and something that I think allows them to stand out from other consulting firms. We did have to ask them to replace an analyst who just wasn’t a good fit. They were willing to replace that analyst.

Executive
April 2017
We landed on Navin Haffty, and not for the price because they weren’t the cheapest. I was impressed with the companies they had already helped migrate to the next version of the system we are on. I was also impressed with the relationship they have with MEDITECH. Navin Haffty demonstrated a lot of expertise that we benefited from. We only had a handful of analysts and a project manager from them. The project manager led the project, and the analysts were sort of subject-matter experts in certain areas. I think our contract with Navin Haffty was worth the money we invested around project management.

Executive
April 2017
Navin, Haffty & Associates is an excellent firm. They were the reason for the success of our implementation. There was excellent communication from top to bottom.

Executive
April 2017
The consultants have superior knowledge and dedication to making the project a success. They took complete ownership in the project as if the hospital were their own. They were always on time and worked hard toward the goals.

Executive
April 2017
For anyone that is interested in working with a consultant for their Meditech needs, I highly recommend Navin Haffty. Their team is well trained, highly knowledgeable, and great to work with!

Executive
February 2017
We likely will be using a lot of people from Navin, Haffty & Associates for our EMR implementation because we were thrilled with the consultant they recently sent to us. I like the way this firm sells. They are friendly and present but not too obtrusive. We had to fill a nursing informaticist role quickly, and Navin, Haffty & Associates provided an excellent resource who also helped familiarize the new person that we hired with that role. I would bring that resource back in a heartbeat. If we go forward with a certain vendor, that person likely will be coming back to us.

Executive
February 2017
The resources were excellent. They arrived prepared to work and were knowledgeable about our EMR vendor’s applications. The resources displayed a strong work ethic and worked closely with our clinical staff and our EMR vendor’s consultants every day. They were professional and very easy to work with.

Executive
February 2017
We turned to Navin, Haffty & Associates when we needed resources to help with an implementation. They were the only firm we called because our history with them has always been positive. We knew they could provide resources that were consistent and knowledgeable about our software vendor’s applications. We did not call any other services vendors because we were not confident that anyone else could provide the quality resources we needed.

Executive
December 2016
The consultants from Navin, Haffty & Associates just keep achieving. That is why they are still here. We have had them here now for a couple years, and we aren’t going to keep a vendor for that long unless they are doing things right. Nearly all the Navin, Haffty & Associates consultants who are still here have continued to help us with other projects. When we have some extra people who know our business, it is nice to keep them around so we do not have to restart.

Executive
December 2016
The consultants from Navin, Haffty & Associates have great strategic expertise in the space that we are working in. They know everything that is going on.

Executive
December 2016
Navin, Haffty & Associates is excellent in terms of hitting timelines. They are the driving force.

Executive
December 2016
John Haffty stays pretty involved with our account and has connected us with people throughout the industry for goodwill purposes. Those are not major things, but there is no runaround about whether things are billable. We get a lot of value from what the consultants do. I don’t know that there is a better consulting company to work with. This one is pretty awesome.

Executive
December 2016
Navin, Haffty, & Associates is awesome. We needed a consultant in here quickly, and they were able to get a consultant here within two days. I had called several other vendors, and they didn’t even get back to me within two days. With Navin, Haffty & Associates, we were able to screen the candidate, get everything done, and have the consultant here in two days. That was really awesome.

Executive
December 2016
The Navin Haffty engagement manager has been very easy to work with. This manager makes sure we have the right resources assigned to our hospital and manages the hospitals’ activities. This individual calls on a regular basis to make sure we are getting what we want from the resources. The Navin Haffty engagement manager also stays up-to-date with the terms of the contract. We get a lot of attention from Navin Haffty.

Executive
December 2016
The Navin Haffty resources have been excellent. The project manager really held the project together. This individual understood the talent of our internal staff members and helped to further develop their skills. The analyst resource was incredibly knowledgeable about our acute EMR platform and was very high energy. We loved how this resource never thought that something could not be fixed or resolved.

Executive
November 2016
Navin Haffty’s people bring a great wealth of knowledge with them. We can tell that this is not their first rodeo. When issues pop up, odds are that they have seen them before and can give us the solution and accompanying decision points. If we have a question that they can’t answer right away, they will go to their resources at other sites and come back with more knowledge. So we are not working in a vacuum here.

Executive
November 2016
Navin Haffty’s people are the glue here. We are extremely satisfied with the job they have done filling in the gaps. Our software vendor’s implementation people are not as knowledgeable and are siloed in the way they are set up. We are getting extremely good value from our implementation work with Navin Haffty.

Executive
November 2016
Navin Haffty brought a wealth of spreadsheets, agendas, timetables, and testing schemes. These are things that our software vendors would just leave us to figure out ourselves. Navin Haffty figured all of that out for us. The information and experience they deliver is really good.

Executive
October 2016
Navin, Haffty & Associates is always very engaged. When we engage with this firm, they always send over great consultants, and we always get a great return from them. I have a great relationship with John Haffty. He advises me from time to time, and I can call John on the phone and get great advice.

Director/Physician
August 2016
One thing that went well was that our consultant from Navin, Haffty & Associates left us with was a wealth of knowledge and a very detailed list of things that we needed to do in order for us to accomplish our objectives after she left. This list was a step-by-step process list that really helped us after she left. This helped us feel empowered that we could do it on our own.

Director/Physician
August 2016
One thing I thought Navin, Haffty & Associates did a very nice job at was integrating the educational process with our staff. As they went through and worked on things, they didn’t just fix the problems and hope that we would watch and learn from what they did. They actually would draw us in and show us step by step how to fix certain things. They even would have our staff members fix issues, giving us a hands-on approach. This helped make our staff well prepared for when Navin Haffty was no longer working with us.

Director/Physician
August 2016
When Navin, Haffty & Associates came in and helped us implement our cost-accounting system, I can’t really think of anything they could have done better. I look at how my staff members are functioning now and how well they understand it, and I understand that is the result of Navin Haffty’s efforts. We have a part-time staff member doing our cost-accounting systems now, whereas before we had a full-timer doing it. They really helped us become efficient at this.

Director/Physician
August 2016
One thing I really liked about Navin, Haffty & Associates is that the person they brought in was very conscious of the time he spent helping us. He made sure he stayed within the time constraints of what we could afford. They only charged us for the time they were here; they did not nickel-and-dime us. In fact, they even did some work without charging us for it.

Executive
July 2016
Navin, Haffty & Associates did an overall assessment, and now we have about a year’s worth of work to do. To ensure that we stay on track, we meet with a project manager weekly to go over our progress. Our project manager gives us insight into how we are doing and tells us whether there is something we could do differently. This arrangement is not something that Navin, Haffty & Associates typically does, but they have been willing to work with us. We really feel like they want us to be successful.

Executive
July 2016
Navin, Haffty & Associates definitely has subject matter experts who are very experienced and who have a depth of information. Some are stronger than others, but I like the way they get involved and engage in the project. Because they have such a depth of experience, they really understand and can speak to our needs. Because they understand our needs, they can talk clinically about the issues and provide a lot of insight as to what other organizations are doing. The subject matter experts are clinicians, so they understand how to help us build workflows.

Executive
July 2016
Navin, Haffty & Associates identified some issues we were having with billing, and they implemented some enhancements to improve the workflow. They helped us design the workflow, and then they reviewed it. They also provided training to help us learn how to use the new workflow.

Executive
July 2016
Navin, Haffty & Associates has top-notch talent with ethical, fair, and reliable leadership. The vendor provides excellent services. They absolutely are the best MEDITECH services firm in the country.

CEO
May 2016
Your team has done a wonderful job of helping us to have a smooth transition with our go-live to MEDITECH 6.1. There is no question that having NHA’s advice on our build has saved lives and will result in improved patient care. Your team have been great to work with over this past year. I would gladly serve as a reference to others considering NHA for their MEDITECH 6.1 project.

Executive
March 2016
The report writing that Navin Haffty does for us is second to none. They are definitely the firm that providers using MEDITECH systems should go to. When we have a need, Navin Haffty is the first group we call.

Executive
January 2016
Navin, Haffty & Associates consultants are MEDITECH experts. Because of their knowledge and expertise, they were able to maximize our system and help us use it better. They are stellar at what they do for MEDITECH clientele.

Executive
January 2016
The consultant from Navin, Haffty & Associates who guided us through things was great. He not only helped ensure we were on track for our deadline but also assisted with many process improvement projects in the patient accounts office. Through those efforts, we were able to automate tasks and make the office run more efficiently.

Executive
January 2016
We have used Navin, Haffty & Associates for many projects since we implemented MEDITECH. We have never had a problem with them. They continue to be fair with their pricing, and they are very knowledgeable. They are, by far, the best communicators out of all of the vendors I have used.