Clients & Testimonials

Navin, Haffty & Associates has built a reputation for quality and service excellence. From our beginnings as a firm solely focused on MEDITECH, we’ve grown into the largest MEDITECH consulting organization in North America. The experience gained along the way, combined with countless successful partnerships with some of today’s leading providers, has also made us the most respected MEDITECH firm in healthcare.
 
Led by our executive team of MEDITECH thought leaders, Navin Haffty consultants—the largest group of MEDITECH experts assembled at any consulting firm in North America—bring their unrivaled experience to every partner relationship. Our customers know that our consultative approach and the solutions that arise from it are designed exclusively with their needs in mind. This dedication is evident in each and every customer success.
 
Below are some comments taken from KLAS of what our customers have to say about working with Navin, Haffty & Associates in the following categories: People and Knowledge, Project Results, Relationship, ROI and Cost, Sales and Contracting, Win/Loss, and Future Outlook. Find out more information here.
People and Knowledge
CIO
12/2013

Navin, Haffty & Associates has a team of very experienced consultants. They are straight shooters, and if they cannot provide the expertise, they will tell us that up front. They do not oversell their candidates or those candidates' experience levels. We would use Navin, Haffty & Associates again in a heartbeat. 

CFO
7/2013

A lot of our consultants from Navin Haffty are clinically focused. All of them have experienced running the department that they are leading. The consultant in our ED had been an ED director, and the medical records consultant had been a director of medical records. So they are all coming with operational knowledge of the areas that they are helping us with. I think the consultants are excellent. They were all handpicked to be on this. They all have experience.

CFO
7/2013

We are going through a major IT implementation. Before starting, I recognized that we needed a project manager to run this implementation full time because there wasn’t anybody who could step away from their day job to do it. I interviewed a couple of people and the individual from Navin Haffty that we accepted has been a great, top-notch project manager. She is very detail oriented and very hard working. She has good experience. She had been a CIO, so she had been through these implementations before. When we brought her on, we sat down to take a look at what resources we were going to need to make sure this project would go as well as it could and identified many areas where we needed help. That is when I signed a master agreement with Navin Haffty to provide consultants 40 hours a week from now until we get this software implemented.

CIO
7/2013

I rate Navin, Haffty & Associates very high. They have excellent performance. In the past year, we had two consultants with us. One of them helped us get nursing documentation on MEDITECH up and running, so she was doing vital-signs assessments and those types of things up on the floors. She was wonderful. She was here for close to a year. Another consultant has been with us for a couple of years. He led our CPOE project for the ED physicians, and he has done an outstanding job working with the IS staff and our management. He is wonderful.

CIO
6/2013

I have used a handful of NHA consultants, and the quality of these people is phenomenal. One of the lead project managers knows MEDITECH better than MEDITECH knows MEDITECH. There isn't anything this person can't do in the system. His body of knowledge is just beyond belief. He makes the system work like nothing else. NHA also has another consultant who is brilliant on MEDITECH but with a pharmacy focus. His knowledge of the MEDITECH system can't be beat either.

Director
5/2013

The resource we received from Navin, Haffty & Associates for our project was remarkable. He was one of the best I have worked with in a long time. Navin, Haffty & Associates' knowledge, professionalism, and ability to walk into a situation that is already moving, to get their hands around it, and to have a positive impact are all what makes that company so valuable. We had to use a couple of other vendors at one point, and those others weren't meeting our needs. But every time I have gone to Navin, Haffty & Associates, they have brought people with very deep experience. I have been very satisfied. I go to Navin, Haffty & Associates first if I have a choice. 

CMO
4/2013

John Haffty provides us with direction through a lot of discussions. He will go through the contract with us because we have such a great relationship. I have a lot of respect for his management team. NHA is my first phone call when I am looking for extra help, but they are not always able to provide what I need, which is an industry challenge. 

CIO
3/2013

Navin, Haffty & Associates' consultants are very professional, attentive, and well organized, and they do an excellent job of gathering requirements. I have an individual who is serving as the acting Director for Clinical Informatics right now, and she is very well liked by the nurses and respected by the medical leadership. 

Project Results
CIO
12/2013

We hired NHA to be subject matter experts and to supplement staffing for specific projects and for project management. NHA is an excellent company to do business with. 

CIO
7/2013

Navin, Haffty & Associates is impressive. I would have used them years ago had I found them then. They have been able to take us to the next level of use with our applications. They know our systems 150% better than the vendor knows its own systems. They have trained us thoroughly and have kept this going to fulfill the ICD-10 requirements. They have given us additional training we have needed.

CIO
6/2013

We are using Navin, Haffty & Associates for one position that is a vacancy here. They are acting as a critical-diagnostic-imaging informaticist. The person filling that role is very good. We go to Navin, Haffty & Associates when we need specialized help, and they don't let us down. 

CIO
6/2013

Everything is very straightforward with Navin, Haffty & Associates. Clients know what engagements are going to cost. I have never had an untoward experience with this firm. They are very good at providing services for MEDITECH, they know the technology inside and out, and they can provide the resources to support it. 

CIO
6/2013

The NHA staff members are very well informed and very well organized. Our nursing and medical leadership people respect and like the staff supplied by this vendor. I would recommend their services, and have done so. We have been very satisfied with our success. 

Director
6/2013

We had excellent people from NHA. Each one was a total expert in his or her specific area. We still have one person here writing reports, and this person is excellent. The consultants brought great experience and were able to help us make good choices during the system setup. They had had experience in other hospitals and knew what the results of our choices would be. MEDITECH was able to tell us what the options meant, but they couldn't bring real-world experience to our configurations to help us make the best choices for us, so we were very pleased to have the NHA people. It was money very well spent. 

Director
5/2013

In regards to managing projects, Navin, Haffty & Associates are really focused on making sure that project management tools are used when they are working on a project, which is a plus for me and my organization. They really know how to run a project. 

CIO
4/2013

At first, we tried to take a blended approach to our MEDITECH EMR v.6 implementation. We brought in resources from several different firms, but then we had to fire a few people because they didn't have the right skill sets. We didn't have that problem with the NHA resources. Their professionalism, communication, organization skills, and project-management capabilities were superb. They didn't just tell us what we wanted to hear. They took ownership and then rolled up their sleeves and got down to business. 

CIO
3/2013

Navin, Haffty & Associates is very good. Without them, we wouldn't have succeeded with the CPOE in as timely a manner as we did. The people they sent were actual clinicians. They did a great job helping build our MEDITECH pharmacy module and getting the formulary and all the orders properly established. They had the skill set necessary to accomplish these tasks. I can't think of anything that Navin, Haffty & Associates could do to improve. They have the talent and the skill set needed to get the job done. 

CIO
3/2013

Navin, Haffty & Associates does a great job. They have a lot of integrity and don't pull any punches. They don't try to paint a rosy picture but give it to us straight. They are extremely helpful in identifying areas where we need to improve or tighten things up. We feel like they will save us a lot of money and headaches long term, so the investment to go with them was money well spent. 

Director
2/2013

Navin, Haffty & Associates is simply the best consulting company I have ever worked with. They are easy to work with. They don't nickel-and-dime or double-talk. They always have extremely knowledgeable team members that add real value to our projects and help us avoid potential pitfalls before we fall into them. They accomplish this because of their vast experience within the industry and because they seamlessly fit within the client organization. I believe that comes from their leadership and the company's excellent culture. I would highly recommend Navin, Haffty & Associates. They have never disappointed me. They have only exceeded my expectations. 

Relationship
COO
7/2013

Navin, Haffty & Associates is excellent at communicating with us. They have set goals with us and are helping us reach the goals. We have regular planning sessions and are able to voice our opinions, and they listen and help us. We are partners.

CIO
7/2013

Our consultant from Navin, Haffty & Associates is one of the straightest shooters in the consulting business. If I were to need something tomorrow, Navin, Haffty & Associates is the first vendor I would call because they have such an excellent track record with us. If it turns out that all their staff is busy or that they don't have someone available in our niche, then they will sometimes give us a reference or reach out to someone else for us.

CIO
7/2013

If I were to pick up the phone and call Navin, Haffty & Associates, I could certainly get in touch with their executives if I had a need. I do think they are very invested in our success.

CIO
3/2013

I have known the Navin, Haffty & Associates executives for years, and they are true believers in MEDITECH and want to make things right. They have come on-site several times, and they do a good job of keeping me in the loop about where they are and what they are concerned about. 

ROI and Cost
CIO
6/2012

NHA did a thorough analysis of what we would need and then rounded up just the right people. They were very gracious about pulling people in ad-hoc as we needed them. They only charge us per use, which has been really good. 

Sales and Contracting
CIO
7/2013

Navin, Haffty & Associates is good at being responsive. The people they have delivered have been good at being able to meet a quick demand. They are conscientious of our expense. They seem to be flexible. We can stop an engagement whenever we feel it is necessary or relevant. Their contracts are pretty simple and straightforward, and they deliver. Their pricing is competitive.

Director
5/2013

The reason we go with Navin, Haffty & Associates is we get quality resources that come in and are professional. They are smart and get the work done. I know I can trust them. They stand behind their work and their people. They have also afforded us an out clause in our contract. We can use it for any reason at any time. That is in writing. That is why i can trust them. 

Director
5/2013

Navin, Haffty & Associates' pricing is comparable to if not better than most other places' pricing. Navin, Haffty & Associates is very conscientious in their travels and has good stewardship with our money. 

Win/Loss
COO
7/2013

I chose Navin, Haffty & Associates because of the positive feedback from the KLAS website. We needed some help assessing what we were doing with our clinical system and how we could improve. Navin, Haffty & Associates was the best decision I have ever made. I have been so impressed with their ability to asses our needs and their level of professionalism as well.

CIO
7/2013

We have more or less kept the consultant we had from Navin, Haffty & Associates on retainer since our clinical implementation. We like to keep an outside resource as another set of eyes and ears to give us insight into what other health systems are doing. Having someone who has been involved in a couple of MEDITECH C/S 6.0 implementations will be valuable as we get ready to gear up for that. We are getting help building the infrastructure that we will need to minimize some of the heartburn when we do the next major upgrade.

Director
5/2013

I used Navin, Haffty & Associates for my staff augmentation because they understand my MEDITECH environment. I have used other services in the past, and they were not as good because they were not as knowledgeable in regards to MEDITECH. They know about features within the system that even some of my most experienced staff didn't know about. 

CIO
4/2013

Our staff was stretched too thin by our MEDITECH implementations, so we turned to NHA for help. We brought in an NHA resource to help out with MEDITECH BMV implementation. Then one of our managers left right before the CPOE go live, and the NHA resource was able to move over and help out with CPOE too. She was really great. She was a nurse with the flexibility and experience to fill a huge gap when we needed it most. NHA'S resources are always terrific to work with, and they always deliver. That is the main reason we go back to NHA for resources again and again. 

Future Outlook
CIO
7/2013

Nothing is jumping out at me right now that Navin, Haffty & Associates could improve on. They are really good. They are a great firm to work with. We have used them a number of times and will likely engage with them again in the near future.

CIO
2/2013

We had a consultant from NHA that was amazing. She had project management skills as well as technical skills. She and I got along well because we had a similar background. She was also very knowledgeable and professional. I am pretty strict on timelines, and NHA did a great job of hitting them. I would definitely use them again. This next year if I need something, I will be using NHA.