Clients & Testimonials

Navin, Haffty & Associates has built a reputation for quality and service excellence. From our beginnings as a firm solely focused on MEDITECH, we’ve grown into the largest MEDITECH consulting organization in North America. The experience gained along the way, combined with countless successful partnerships with some of today’s leading providers, has also made us the most respected MEDITECH firm in healthcare.
 
Led by our executive team of MEDITECH thought leaders, Navin Haffty consultants—the largest group of MEDITECH experts assembled at any consulting firm in North America—bring their unrivaled experience to every partner relationship. Our customers know that our consultative approach and the solutions that arise from it are designed exclusively with their needs in mind. This dedication is evident in each and every customer success.
 
Below are some comments taken from KLAS of what our customers have to say about working with Navin, Haffty & Associates. Find out more information here.
Comments
Manager
December 2014

The person NHA provided to us was very competent and became part of our team as if he were one of our own employees. He was very hard working. I think the consultants that NHA provides have a wealth of knowledge and experience.

CIO
November 2014

Our relationship with NHA has been outstanding. We have never had a bad experience with any consultant they have brought in. NHA is an outstanding firm. It is basically my go-to firm for anything MEDITECH. NHA has great people. It is an outstanding company to deal with and has great leadership.

CIO
November 2014

There is no one better than Navin, Haffty & Associates for MEDITECH products. They really know all of the materials in that space. They kept the implementation rolling for me. John Haffty was in contact with us on a regular basis. When we needed additional resources, getting those from Navin, Haffty & Associates was never a problem. We also kept the project under budget. I think that Navin, Haffty & Associates is a well-organized organization. I think that every vendor has room to improve on communication, and Navin, Haffty & Associates is no exception, but overall, they did very well.

Manager
October 2014

We brought in Navin, Haffty & Associates specifically because of their MEDITECH experience. That was definitely a huge selling point. The people at Navin, Haffty & Associates have deep MEDITECH skills, experience, and knowledge. That was really why we went with them. Navin, Haffty & Associates was not the cheapest option, but we did get what we paid for. I liked that when our resources couldn't resolve a particular issue, they had a network of other resources within their organization that they could reach out to. Their ability to network with people with all different sorts of skill sets was very helpful.

CIO
October 2014

The individual NHA sent us for our meaningful use Stage 2 project was very knowledgeable and did a good job of providing us with a good assessment of where we were and whether we could succeed in the time frame we had. We did succeed, and we are now in the measurement period. We think we are in good shape.

CIO
October 2014

We have used NHA for multiple projects. The first was to help us with our MEDITECH nurse optimization. That project took a little over a year. Our overall experience with NHA has been very good; the projects have gone well. The person NHA placed here to do the nursing optimization and serve as the clinical informatics manager was an excellent manager and presented a good IT face to the physicians, medical staff, and nursing leadership. The nursing and medical leadership were very happy with that individual, and she was very high quality. She was very professional and thorough, and she provided good follow-through. Based on that experience, we would definitely use NHA again.

CIO
October 2014

We are very happy with Navin, Haffty & Associates' work and support. Their last resource did a great job. He was a Johnny-on-the-spot. He would happily help us out with anything we needed, like teaching people how to use the patient portal. He was very versatile and willing to do that. He got along well with the team.

CIO
October 2014

NHA is always very responsive to our requests for consultants. All consulting is expensive, but NHA really tries hard to supply us with local resources so they can actually drive to our site instead of flying in and getting here late on Monday and then leaving on Thursday. I feel like this enhances our productivity and enables us to reduce the expenses of the engagement.

CFO
October 2014

We had pretty much the full gamut of consultants. We had professionals for pharmacy, medical records, and revenue cycle. The revenue cycle professional was outstanding. We had a physician representative, and we also had a nursing person from NHA. And we had another person who knew order sets and things like that. A lot of the consultants had actually done work in hospitals before, and that was great because they understood the clinical side as well as the IT side.

Director
October 2014

The president of NHA is very involved in the customer needs and in obtaining the appropriate resources. When I need a consultant, I am able to contact John Haffty directly, and he will send me résumés. He is very interested in getting the right person for the client's needs, and he is very timely. NHA's rates are very competitive and are lower than those of most firms, but the quality of their people is good. Also, NHA keeps the promises they make.

CIO
October 2014

MEDITECH is certifying the consulting firms to be competent in and to follow their new implementation process, and Navin, Haffty & Associates was the first firm to be certified. When we were searching for a firm, they were the only one that had been certified, so they were the only choice we had. That being said, they have been an excellent partner and have done very well with the new process. They helped MEDITECH develop the process and were the coauthors of it.

Director
October 2014

I think Navin, Haffty & Associates shares their best-practice knowledge base in a constructive way to help develop the strategic plan for an organization. I think that is important to them. I think that their client relations are excellent. I would say those two things are important.

Director
October 2014

What I have been most impressed with is that on the higher administrative level, Navin, Haffty & Associates are helpful with the strategic planning. Their regional manager and colleagues have been very helpful. I think their ability to strategize and generally plan is a great asset.

Director
October 2014

We use Navin, Haffty & Associates for understanding how our system interfaces with some of our different systems. Our representative understands exactly how that was supposed to work. She understands reimbursements in contracts and how to calculate them based on different positions and so on. She can take an agreement, read it, and understand what needs to be done systemically to implement that agreement. Those are primarily the things I am using Navin, Haffty & Associates for. We do have other situations where things aren’t making sense, and she can help us dig into the background and find issues that aren't related to the writing of contracts or payment. She provides a thorough understanding of how everything ties together within the system and within the different modules, as well as how the system ties to other outside systems.

Director
October 2014

I am very pleased with what Navin, Haffty & Associates does. I actually ended up with them because years ago I dealt with an individual who did consulting. When I reached out to her again, I found that she actually networked for Navin, Haffty & Associates. So all of my services are because Navin, Haffty & Associates has hired this woman. She is fully knowledgeable about everything we need to know and beyond. Navin, Haffty & Associates is very knowledgeable about everything I need them for. They are above and beyond any of the number of systems we use them for.

Nurse
October 2014

We brought our consultant in to help with our move to a new system version. She was just supposed to help where we needed her to, but she ended up taking on a lot of responsibility and leadership for the project. Her organizational skills were tremendous. She could hold meetings and was always so well prepared. She had spreadsheets and issue logs for us, and she communicated well about what needed to be done, and that was outstanding. She was excellent.

CIO
October 2014

Our project with Navin Haffty & Associates went extremely well. I have nothing but great things to say about them. I have never gotten a resource that has not worked out really well. They are always very knowledgeable in the module we specify. We have had the best experience with them. They are my go-to source when I need a resource. Their people are self-starters and don’t need a lot of guidance. They hit the ground running, and we appreciate that.

CIO
October 2014

The vendor's communication is really good; they always assign a person to be in touch with me regarding an individual’s performance. They set up meetings to ensure that everything is going okay.

CIO
October 2014

Navin, Haffty & Associates has done a good job for me, and they don’t seem to overcharge. When I get a quote from them, it’s usually a good quote. It’s not a lowball figure that they start with that means I end up spending a whole bunch of money later.

Manager
October 2014

Navin, Haffty & Associates avoided nickel-and-diming us. They ended up putting in extra hours, and those never showed up on an invoice. The consultants went above and beyond.

CIO
August 2014

I liked Navin, Haffty. I had a chance to meet John Haffty, and the company gives me a good feeling. Haffty was personable and knew who I was so that was pretty impressive. Navin Haffty has good talent. We are going to look to them to help us in other areas like the patient portal and nomenclature mappings.

VP/Other Exexcutive
June 2014

Navin, Haffty & Associates has been excellent. Their people are top notch, and their MEDITECH experience is unusual to find. I have used them for several years now, and to be quiet honest, I wouldn't use another vendor. I would be hesitant to because of how difficult it would be to find people that understand that level of detail. I think NHA is great!

Director
June 2014

NHA has provided nothing but excellent service. I have always had access to Mr. Haffty and have had the opportunity to discuss many things with him. Below the executive level, our support team from NHA has been consistently amazing in making sure we have everything we need.

 

 

COO
May 2014

NHA does a fantastic job. We have used them for many projects. They know and understand our clinical software, and therefore are able to help us manage it better. They are always prepared and have answers to our questions. They do their homework.

CIO
April 2014

Navin, Haffty & Associates has a very strong technical skill set. They are very knowledgeable and very pleasant to work with. They are an extremely classy organization. They communicate very effectively. And we have not experienced any scope creep on any of the engagements that we have used them for.  

CIO
April 2014

Navin, Haffty & Associates has people on the project who kind of act like project managers. They are heavily involved in the project to make sure everything goes smoothly. We have also had people come in and kind of work as interim employees to do the day-to-day things and to do some planning and analysis on how to get us to where we need to be. Navin, Haffty & Associates has a lot of resources, and that is important to us. We haven’t had a bad experience with them, and I attribute that to the way they manage their projects and then keep in touch with the customer even after a project is over.

CIO
April 2014

NHA has been finding us a supplemental IS clinical staff because we have needed one for various projects. They seem able to find qualified people on short notice, and that is always the most important thing. They are very efficient and always seem to have qualified people ready to help.  

Director
February 2014

Navin, Haffty & Associates is very service oriented. I have clicked with them more so than I have with any other contracting company.

 

CIO
February 2014

Navin, Haffty & Associates is very plugged in. There is follow-up, and the leadership knows exactly what is going on with their people. They have meetings with their on-site people and with us regularly. Their hands are never off the pulse.

Director
February 2014

I always know that I am getting knowledgeable people from Navin, Haffty & Associates. I get people who have been in the industry for a while. They know the product. It is also nice that we can give them something and they just take it and go with it. I don’t have to sit there and explain what I need them to do. They take the initiative.